Linklaters asks ex-partners to seek client feedback

Sounds like a good idea to me: Linklaters decided that they wanted to get some objective feedback on their work, so they asked former partners to take charge of a survey project. Ex-partners are perfect for the job: they know a lot about the firm and the work, but are likely to be more objective when seeking and reporting feedback.

Linklaters asks ex-partners to seek client feedback abajournal.com abajournal.com Fri, Mar 26, 2010